Greetings,
First of all, we'd like to apologize for the discomfort this has caused you.
This isn't the experience we wanted you to have had.
From your description, we understand that you wish to delete your payment details from the AVG database.
We've created a data-deletion ticket (#13841538) on your behalf & forwarded it to our concerned team.
They'll delete your payment details from the AVG database & get back to you via email as soon as possible.
Meanwhile, your patience is very much appreciated.
Thank you for understanding in advance!
I have concluded the DRI AVG TECHNOLOGIES cannot be trusted with my payments details, they appear to take whatever money they like and I'm not able to remove/update my payment details without having to contact support. I feel like I'm being held to ransom. Got charged £57.36 for a VPN back in January 2019 and an additional £18.99 for Internet security. Managed to get back to £57.36 but had to wait 7 days. was then billed another £19.99 two months later for Internet security again. A payment in October 2019 of £35.88 for VPN which I'm pretty sure was for two years, but then automatically billed £74.99 for the same VPN for 1 year. Now I can't even remove my payment details without contacting customer support. All the while I'm getting constant reminders that what I'm paying for is not enough and I need to download yet another add-on to be protected. Who in their right mind would continue to trust products from a company like this!!
Still waiting for a response.
Greetings,
First of all, we'd like to apologize for the discomfort this has caused you.
This isn't the experience we wanted you to have had.
From your description, we understand that you wish to delete your payment details from the AVG database.
We've created a data-deletion ticket (#13841538) on your behalf & forwarded it to our concerned team.
They'll delete your payment details from the AVG database & get back to you via email as soon as possible.
Meanwhile, your patience is very much appreciated.
Thank you for understanding in advance!
My payment of £49.99 for internet security + (Gifted) Breachgaurd form back in April this year is not even showing on my Payments history on your website!! Your operation just seems to be an awful mess.