PC crash during AVG activity

Hello Frank,

I understand the inconvenience. This error is displayed when there is another installation in progress. This installation could refer to another program, application,or a Windows update. In order for AVG to install properly, please ensure that there are no other setup or updates running. If you have other setup or update running, please stop the install/update, restart your computer and restart the AVG installation. To install AVG Internet Security Unlimited, use the offline installer link http://files-download.avg.com/inst/mp/Internet_Security_x64_1820.exe. To install AVG TuneUp Unlimited, refer this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance

My very recently installed Avg was visibly working on a potential virus on my pc when the entire pc froze and would not respond to any actions. I restarted on multiple occasions but failed to get the pc running....Several hours later I am working through a complete re installation (as an amateur...) Nightmare. Current step is trying to reinstall the AVG that I have paid for. This is re install is failing at approx. 17% General error (0x0652). Help please

Thanks for your assistance. I followed the link above at the time your response arrived last night and I had the same error. Same again this morning. There are no other installations in progress that I can see. Any additional help appreciated. Thank you.

Hello Frank,

I understand the inconvenience. This error is displayed when there is another installation in progress. This installation could refer to another program, application,or a Windows update. In order for AVG to install properly, please ensure that there are no other setup or updates running. If you have other setup or update running, please stop the install/update, restart your computer and restart the AVG installation. To install AVG Internet Security Unlimited, use the offline installer link http://files-download.avg.com/inst/mp/Internet_Security_x64_1820.exe. To install AVG TuneUp Unlimited, refer this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance

I am sorry to hear that the issue persists, I have emailed you the steps to get connected with our advanced support. Please follow the same and the concerned team will install AVG for you.