Hello Melanie,
We really appreciate your patience.
We request you to unplug the power cable the wall and remove battery (if it's laptop) and wait for 10-15 minutes and then try turning it again by inserting the battery.
Do let us know the status of this.
Also when you turn on the PC tap the F2 key repeatedly and check whether you getting the BIOS screen.
Hello Melanie,
We understand how something like this can really try your patience.
Have a look at the following http://avgread.me/1f5JYjW and follow the steps to get it fixed.
Feel free to contact us for any further assistance. Thank you.
We apologize for the inconvenience caused.
We understand how something like this can really try your patience.
We kindly request you to please refer the article http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode to reboot your system on safe.
Once you switched on your PC have you received any notification on your screen?
Thank you.
Hello Melanie,
We really appreciate your patience.
We request you to unplug the power cable the wall and remove battery (if it's laptop) and wait for 10-15 minutes and then try turning it again by inserting the battery.
Do let us know the status of this.
Also when you turn on the PC tap the F2 key repeatedly and check whether you getting the BIOS screen.
Hello Melanie,
We understand how something like this can really try your patience.
Have a look at the following http://avgread.me/1f5JYjW and follow the steps to get it fixed.
Feel free to contact us for any further assistance. Thank you.
I don't know what that means. I switch the pc on but nothing happens