You enterd an invalid license key! Please get me a right one.
Hello John,
We are sorry to know that the issue persists. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.
Hello John,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
I bought a new license - ordernumber (Order Id remvoed) - beginning of April and installed the new license for 24 months. Now I get a warning that the license is invalled. I tryed to install it again but got the same warning, saying:
Dutch: Het licentienummer dat u hebt verzonden, is ongeldig. Controleer het licentienummer en probeer het opnieuw.
English: The license number you submitted is invalid. Check the license number and try again.
It's about license key:
(License Number Removed)
The FAQ has no answer for this.
Please solve this for me.
kind regards John de Gast.
Hello John,
Sorry to hear about the inconvenience caused. It seems you are keying in number zero instead of alphabet 'O' in the key. Those are all O's in the license. Please check it once and let us know if the issue persist. Thank you.
Hello John,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
- Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
John, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru