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Marcia, This Community is basically English language… Query translation…
[Portuguese to English]
Office 2013i loss
Hello!
As soon as I renewed my AVG plan I lost all my Office 2013 documents.
I tried re-set up, bought another Office and NOTHING !!!
Can you help me ???
Thank you,
AVG Guru

1

Olá!

Assim que renovei meu plano AVG perdi todos os meus documentos do Office 2013.
Tentei re configurar, comprei outro Office e NADA !!!
Vcs podem me ajudar ???

Grata,
Marcia

3

Hello Marcia,

From the translation provided by Alan, I understand that your Microsoft Office files doesn't work after renewing AVG subscription.
I apologize for the inconvenience caused.
I request you to try restoring the changes made by AVG PC TuneUp to your PC as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-revert-changes-done-by-PC-TuneUp to check whether it resolves the issue.
Thank you.

2

Marcia, This Community is basically English language… Query translation…
[Portuguese to English]
Office 2013i loss
Hello!
As soon as I renewed my AVG plan I lost all my Office 2013 documents.
I tried re-set up, bought another Office and NOTHING !!!
Can you help me ???
Thank you,
AVG Guru