How about a phone lo ked by admin. what should i do to umlock it. I could not even use my own device. I have already mark off the lost nutton on my avg ac ount but still the device was locked by admin. I HAVE ALReADY INPUT ALL password i can remember but nothing happens. and believe only the support team can unlock my device
Dondon, I have replied to your original post: https://support.avg.com/answers?id=9060N0000000THQ .
Please refrain from creating multiple post for the same issue.
Thank you.
Hello Felicia,
Please let us know if you're using AVG Free Antivirus/AVG Antivirus Pro on your Samsung device, the Android version of you Samsung device and also share a screenshot of the permission pop up to assist you further.
Best regards,
Alok.
I have this exact problem - same notifications and requests. How do I stop this?
Thanks -
Hello Felicia,
Thank you for your patience. This is required by the new version - namely because of the Antitheft feature.I would request you to allow it in regards to fully use the application.
Thanks.
Hello, I have the same issue, and this is an unsatisfactory answer, especially without justification. I appreciate the option to use AVG anti theft application, but I'm not willing to allow admin permissions. We should have the option to deny admin permissions AND dismiss the pop-up notification. The notification won't go away on my home screen. Please pass this to the AVG Android app team and confirm, thank you.
Thank you for the information and appreciate your time in providing the same. We have informed this to the concerned team and they will make sure to check the same.
This setting was included to make sure all the features of AVG works fine in your phone.
On my Samsung device:
Antivirus is asking to:
Confirm Antivirus as the Device Admin
Activating administrator will allow Antivirus to perform the following operations:
* Erase all data, Erase phone's data without warning, by performing factory data reset
*Change Screen unlock password
*Set password rules, Control the screen unlock password length and character restrictions
*Monitor screen unlock attempts
*Lock the screen, Control how and when the screen locks
THIS SOUNDS ODDLY SUSPICIOUS. AVG won't let me clear the notification without doing it and it doesn't explain anything about it. I called support and naturally no one knew what I was talking about. Is this a legitimate thing AND if it is, why would I want AVG to be able to factory reset my phone? I have a lot of important stuff on my phone, if it was all swiped, bad things would happen to people.
Any help??
User Dondon Villaralbo has posted their own topic (https://support.avg.com/answers?id=9060N0000000THQQA2).
AVG Guru
How about a phone lo ked by admin. what should i do to umlock it. I could not even use my own device. I have already mark off the lost nutton on my avg ac ount but still the device was locked by admin. I HAVE ALReADY INPUT ALL password i can remember but nothing happens. and believe only the support team can unlock my device
Thank you for the information and appreciate your time in providing the same. We have informed this to the concerned team and they will make sure to check the same.
This setting was included to make sure all the features of AVG works fine in your phone.
Hello Jacqui,
I would request you to allow the application to perform the operations in Activating administrator.
Hello Felicia,
Please let us know if you're using AVG Free Antivirus/AVG Antivirus Pro on your Samsung device, the Android version of you Samsung device and also share a screenshot of the permission pop up to assist you further.
Best regards,
Alok.
Thank you for the screenshot Felicia,
I have escalated this case to our senior team. We will contact you once we receive a reply or in need of more information.
Best regards,
Alok.
Dondon, I have replied to your original post: https://support.avg.com/answers?id=9060N0000000THQ .
Please refrain from creating multiple post for the same issue.
Thank you.