What a terrible company. I was thinking of subscribing to the latest version on my newer PC's but after this… no thanks.
@Dan Lukes @Dan O
Where to get this version 14.0.1001.2020 of TuneUp Utilities 2014? I have version 14.0.1000.353 and it currently can not be reactivated.
Hi,
Tuneup 2014 is now fixed in Windows 10 (Thanks) but the program does not work in Windows 11 (Yes eleven) at all?
None of the programs work in Windows 11 even after an upgrade or a fresh install.
Please, if possible, can you fix the program to work in Windows 11
Regards
Mark
Hi Nils,
We request you to raise this issue through the email reply that you received from our team on 8th January 2021 regarding the TuneUp Utilities concern.
It will be addressed and escalated to senior team for getting suggestion.
Thank you for understanding.
Like the others my "perpetual" license for 2014 suddenly expired. I'm not asking for continued support, patches or new features; I just want the perpetual license that I have paid for to be reinstated. Please email the information to get my license to work again.
Ricky, you have subscribed for the life time.
You don't have to worry about.
Feel free to write back to us if you have any queries.
Hello William.
We're sorry to hear that the issue persists.
We have escalated this behavior to our senior team. We will get back to you once we hear from them.
Appreciate your patience.
On 4/23/2014 I has bought perpetual license of TuneUp Utilities 2014 Full Version License for up to 3 PCs. Yesterday the program has complained that the license has expired. Even attempt to re-enter license key has failed, because license key is claimed expired.
Perpetual license doesn't expire, isn't it ?
Has I been cheated by AVG ?
Hello Michael,
We apologize for the inconvenience caused to you.
We'd be glad to clarify this.
TuneUp Utilities is an old product for which the support has ended since Dec 2016, which means there will be no more feature upgrades, no compatibility updates to support newer operating systems such as upcoming Windows 10 releases, no critical security updates and no customer support.
We'd request you to upgrade to AVG TuneUp. Visit https://support.avg.com/support_sales?l=en to contact our sales team to know about latest offers or a possible discount to buy AVG TuneUp.
Thank you.
This page is linked earlier in thread, it includes a download link
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-AVG-TuneUp-Utilities&supportType=home)
I'm on the same situation than Mark Honey.
I tried to reinstall different build version of Tuneup2014 like 324,340 etc … but my official key is always not valid.
Which Tuneup2014 version should be installed with Windows 10 ?
"Hello to everyone who participated on this forum. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. I apologize for the delayed follow-up, and thank you very much for your continued patience.
I am happy to report back, that our development team was able to perform a substantial backend fix to the recent experienced AVG Tuneup 2014 license disruption.
The following AVG article, https://is.gd/CYz7On, provides troubleshoot instruction to resolve the expired product key disruption, including uninstallation and reinstallation of a revised version of AVG Tuneup 2014.
I trust this explanation and information help clarify your concern. Best Regards, Shawn"
Page is down. Like MANY others, I just want the TuneUp Utilities 2014 I PAID FOR to work. I don't care about or need "support", and from this thread it seems like you customer service would suck anyway.
Hi All
For those who install the perpetual Licence for Tuneup2014 which has now expired, there is a temporary work around.
Set your PC clock to a date in 2020 and it will work again. Just remember to reset the clock date when you've finished.
Dear Veeramani Sivakumar,
I'm experiencing the same problem as the other persons above.
I have a perpectual license for TuneUp 2014 that AVG expired with no reason.
Please understand that all of us, who are claiming, we don't care if AVG has further support, bug fixes or maintenance for TuneUp Utilities 2014.
We only want it to work with our perpectual license, as it should be.
Please teel us how to activate our product again, with our perpectual license.
Kind regards.
Cesar Bandeira
Well, it needs to be considered "experience".
While I apprecitate responses from 1st level support we are receiving here again and again, the 1st level support is hired company providing "1st level support service" for many companies. They have 1. access to knowledbe base; 2. ability to forward question to the true support of the particular company (AVG here). Nothing more. Don't interpret "we are working on solution" the wrong way - it doesn't mea n"solution is on the way", it mean "we know nothing, we escalated issue to (true) AVG and we are waiting for answer". AVGs may respond anything - including "we don't care, it's EOL".
What we should remember - AVG (I mean true AVG, not the 1st level "just forwarding" service) is unable to respond within 20 days. It says everything you should know about the company. Imagine it's AVG Antivirus is deleting your important files and such unfortunate bug is not addresses within 20 days. Imagine a new dangerous virus - and AVG unable to detect it for 20 days despite it has been aware of the issue.
I can be patient - even forever.TuneUp 2014 utilities are just over, I need no it. It's experience with AVG that counts now. The most important one - AVG is cheating. It sells "perpetual" licence/software with "date of expiration" set. It just can't be "programmers error". It has been intentional. May be there has been a reason to do it, but matter still counts - perpetual license with expired date set is just not intended to be perpetual. And customers has not been informed about it.
And second experience - AVG (again I mean true AVG, not forwarding service) is unable to respond for 20 days. Even "we will not solve it" response.
It needs to be considered before next buy. it's not about "we are upset, so we will deny AVG product" is about "AVG seems to be unable to take it's task".
I have the exact same problem. I have paid for a license for up to 3 PCs without any time limitation. "TuneUp Utilities 2014 Upgrade [Pre-order]
Pre-order the licence for up to 3 PCs!"
invoice date 9/2/2013
invoice number [Invoice number redacted]
I did support this software since the 2012 version
Please, allow the previous key to work or resend a new one that does work.
Please do not cheat on us who supported your company for so long. 2020 was already a bad year and your company is starting 2021 on the wrong foot
Mein Vertragsbedingungen:
Dies ist ein Auszug ihrer damaligen AGB
ENDBENUTZER-LIZENZBESTIMMUNGEN FÜR LIZENZ-SOFTWARE
Part A
4. Vertragslaufzeit
Der Vertrag wird auf unbestimmte Zeit geschlossen.
Trifft nicht zu:
Einen wichtigen Grund, der eine außerordentliche Kündigung rechtfertigt, stellt insbesondere die missbräuchliche Nutzung der Software bzw. der Testversion in digitaler Form dar. Missbräuchliche Nutzung liegt u. A. dann vor, wenn die Software oder Testversion im Zusammenhang mit betrügerischen, wettbewerbsverletzenden oder Rechte Dritter verletzenden Inhalten und Angeboten veröffentlicht oder weitergegeben wird. Auf Verlangen von AVG haben Sie in einem solchen Fall die Nutzung, Weitergabe und Veröffentlichung der Software bzw. der Testversion unverzüglich zu unterlassen. Sie sind darüber hinaus verpflichtet, alle Kopien der Testversion vollständig und endgültig von Ihrem PC, bzw. Ihren PCs zu entfernen und alle sonstigen in Ihrem Besitz befindlichen Kopien der Software bzw. der Testversion zu vernichten.
6.1 TuneUp haftet, gleich aus welchem Rechtsgrund, ohne Beschränkung:
a) Im Falle der Verletzung einer Beschaffenheits- oder Haltbarkeitsgarantie i.S.d. § 443 BGB;
b) Im Falle des arglistigen Verschweigens eines Mangels;
c) Für Schäden aus der Verletzung des Lebens, des Körpers oder der Gesundheit aufgrund einer Pflichtverletzung von TuneUp oder eines gesetzlichen Vertreters oder Erfüllungsgehilfen von TuneUp;
d) Für vorsätzlich oder grob fahrlässig verursachte Schäden.
6. Haftung
6.1 TuneUp haftet, gleich aus welchem Rechtsgrund, ohne Beschränkung:
a) Im Falle der Verletzung einer Beschaffenheits- oder Haltbarkeitsgarantie i.S.d. § 443 BGB;
b) Im Falle des arglistigen Verschweigens eines Mangels;
c) Für Schäden aus der Verletzung des Lebens, des Körpers oder der Gesundheit aufgrund einer Pflichtverletzung von TuneUp oder eines gesetzlichen Vertreters oder Erfüllungsgehilfen von TuneUp;
d) Für vorsätzlich oder grob fahrlässig verursachte Schäden.
Also stellen sie die Verfügbarkeit des Programmes wieder her!
Santhosh stated on the 8th of January that
Thank you for your patience.
Please accept our apologies for the delay.
We would like to inform you that the license for the TuneUp Utilities has been extended till 2030.
We would also like to inform you that the license server for these old licenses will be down, probably by second quarter of this year. After shutting down the license server, nothing will change for the active customers as the product will be still active. However it wont be possible to reinstall, reactivate or transfer the product to another device.
Thank you for understanding.
But my key still does not work even after restarting several times
Hello to everyone who participated on this forum. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. I apologize for the delayed follow-up, and thank you very much for your continued patience.
I am happy to report back, that our development team was able to perform a substantial backend fix to the recent experienced AVG Tuneup 2014 license disruption.
The following AVG article, https://is.gd/CYz7On, provides troubleshoot instruction to resolve the expired product key disruption, including uninstallation and reinstallation of a revised version of AVG Tuneup 2014.
I trust this explanation and information help clarify your concern. Best Regards, Shawn
While I welcome your attempt to help, you missed the topic in full.
I'm not asking "how to upgrade", for patches, new features, WIndows 10 support (or support at all) and all those other thinks you are speaking about. I'm doesn't trying to reinstall product or move it to other computer. I'm not reporting the program bug.
I will try ask once more. I has paid for perpetual licence, AVG issued me a time limited a key instead. It has expired on 1.1.2021 and utility ceased to work.
Will AVG consider it "unfortunate mistake" and will issue true perpetual key to me, the key I has paid for ?
I has been unable to recignize the wrong key has been issued to me untill it has expired. I expect AVG will take responsibility. It's matter of trust.