Hi, I was trying to scan my phone using the Android app of AVG just to be safe. But all night the scan would fail or would scan roughly 3% of my device and then fail (this happened only once though.). I honestly do not know what to do and I'm very worried something is horribly wrong? Please what can I do to scan my phone?
Hello Dia,
Let's have a look at it together. We recommend you to reset the Antivirus app once and check for the situation. To do so, navigate to the location mentioned below.
Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus -> Tap on clear cache and clear data -> Force stop the app once.
Restart your device once again. Share the screenshot of scan interface where it fails to assist you further or if the issue persists.
Hello Dia,
Let's have a look at it together. We recommend you to reset the Antivirus app once and check for the situation. To do so, navigate to the location mentioned below.
Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus -> Tap on clear cache and clear data -> Force stop the app once.
Restart your device once again. Share the screenshot of scan interface where it fails to assist you further or if the issue persists.