Hi Jeff,
We apologize for the inconvenience. We'll look into this & help you.
Firstly, let us know if AVG is installed on both your android devices and on your windows 8 device.
Secondly, let us temporarily disable the individual shields of your AVG Internet Security & check if any shield is causing the issue.
Refer to this article to temporarily disable the individual shields of your AVG Internet Security.
Keep us updated.
I have a samsung S5 and S7. I have always been able to simplyupload photos via the USB cable on my Windows 8 PC. As of about a month ago,i can no oonger see the android device in Windows Explorer. Someresearch i have done suggests windows firewall may be blocking me from seeing the device, but also my windows firewall in managed by AVG
Any suggestions?
Hi Jeff,
We apologize for the inconvenience. We'll look into this & help you.
Firstly, let us know if AVG is installed on both your android devices and on your windows 8 device.
Secondly, let us temporarily disable the individual shields of your AVG Internet Security & check if any shield is causing the issue.
Refer to this article to temporarily disable the individual shields of your AVG Internet Security.
Keep us updated.
Thank you for the information, Jeff.
We would request you to contact our AVG Mobile team with the below steps:
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.