Hello Nigel,
We understand your concern.
Could you please confirm whether you are trying to install the product which you have purchased in Playstore in your mobile or on to your pc? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.
I purchased AVG PRO in playstore subscription valid till 2017 but my account has been downgraded to free and no records of subscription show when I log in but the details are there when I checked on playstore. Why?
Hello Nigel,
We understand your concern.
Could you please confirm whether you are trying to install the product which you have purchased in Playstore in your mobile or on to your pc? so that we are happy to assist you better.
Feel free to contact us for any further assistance. Thank you.