Hello Joe,
We are really sorry for the inconvenience caused to you.
We will certainly check and help you with this issue.
In order to analyze the website, we request you to submit the URL for analysis through this https://www.avg.com/false-positive-file-form website.
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through update.
You will also get the status updated via email.
Thank you.
Having been asked again by the support people to provide a URL (which I have explained I don't have because it is trying to be accessed by something I do not know about) I decided to forget their assistance and try my own solution. I went into Chrome settings and used the settings options to allow me to delete history and cookies and that seems to have worked. I have had no messages for about 24 hours.
So if you are still going around in circles with the help desk try this, it may be quicker and more productive.
Hi, I am getting repeated blocks from AVG against connection with Poisism.com. This is good that it is being blocked, but I don't know what is causing the attempted connection to Poisism. Any clues as to how I can find out what is initiating the connection and how I can prevent it happening?
Cheers Nick, I'll give this a go! Their responses are painful.
Hello Joe,
We are really sorry for the inconvenience caused to you.
We will certainly check and help you with this issue.
In order to analyze the website, we request you to submit the URL for analysis through this https://www.avg.com/false-positive-file-form website.
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through update.
You will also get the status updated via email.
Thank you.
We apologize for the inconvenience caused to you, Nick.
Thank you for taking your time to communicate with us.
We appreciate your efforts and patience in resolving this issue.
Please feel free to contact us back for further queries with AVG.
Thank you.