Hello Shirley,
We don't think this is the legitimate one, this should be fake.
Did they ask for the remote access of your PC to fix this issue?
If yes then we are sure they are fake and they will try to get your money by deleting these popups.
We request you not to provide any remote access or click on those popups.
These popups are caused due to some malware programs getting installed on your PC without your knowledge while installing other programs.
AVG programs are capable of detecting and removing the malware programs, however there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database.
We request you to start uninstalling all unknown/unnecessary programs from your computer.
Also remove all the weird, unwanted browser add-ons, plugins, extensions, tool bars, search bars and check whether this issue persists.
Does my AVG protection protect against these pop ups that identify as Microsoft technicians stating there is a virus on my computer and have to use task master to delete them. I keep getting them even though the AVG states no viruses found.
Hello Shirley,
We don't think this is the legitimate one, this should be fake.
Did they ask for the remote access of your PC to fix this issue?
If yes then we are sure they are fake and they will try to get your money by deleting these popups.
We request you not to provide any remote access or click on those popups.
These popups are caused due to some malware programs getting installed on your PC without your knowledge while installing other programs.
AVG programs are capable of detecting and removing the malware programs, however there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database.
We request you to start uninstalling all unknown/unnecessary programs from your computer.
Also remove all the weird, unwanted browser add-ons, plugins, extensions, tool bars, search bars and check whether this issue persists.