Pop up message from AVG

AVG Protection
3

Hello Ethel,
We apologize for the inconvenience.
This can happen, if the newly set email is not configured by AVG. We suggest you to follow the steps in this link to configure the email using AVG http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails.
Thank you

1

I recently changed internet service providers, e-mails from my previous e-mail account are being imported to the new e-mail account.  when I log on, why am I seeing a popup message "e-mail scanner is unable to scan messages because the content of connection is unknown?

2

Hello Ethel,
We apologize for the inconvenience.
This can happen, if the newly set email is not configured by AVG. We suggest you to follow the steps in this link to configure the email using AVG http://support.avg.com/SupportArticleView?urlname=How-to-set-up-AVG-E-mail-Protection-to-scan-encrypted-e-mails.
Thank you