Possibel False Positive

Hello David,
Welcome to the AVG community support forum.
We apologize for any inconvenience caused and assure you that we are here to assist you. After reviewing your submission regarding the false positive, our experts have responded to your submission on January 16, 2024, and January 17, 2024. We kindly ask you to check your spam/junk folder in your inbox to locate the email from our team. Please reply to our team via email, and they will provide further assistance.

We look forward to hearing from you soon.

Two days ago when I went on my banking site AVG broke my connection to my bank and this is the message that was recorded by AVG:  "We've safely aborted connection on taplytics.steroyalbank.com because it was infected with URL: Phishing."  I have sent several requests to AVG false positive detection site but get no response.  If indeed the above blocked connection is a false positive can AVG have it noted as such so I can do online banking with the knowledge that everything is OK?  Hopefully someone can shed light on this.  I did note by searching the Web that s similar event occurred some time ago with Wells Fargo Bank and the same taplytics issue as well.

Hello David,
Welcome to the AVG community support forum.
We apologize for any inconvenience caused and assure you that we are here to assist you. After reviewing your submission regarding the false positive, our experts have responded to your submission on January 16, 2024, and January 17, 2024. We kindly ask you to check your spam/junk folder in your inbox to locate the email from our team. Please reply to our team via email, and they will provide further assistance.

We look forward to hearing from you soon.