Hi Douglas,
We are sorry to hear this.
We will help you to resolve the issue.
The contact numbers which you have mentioned in the post was legitimate AVG support numbers. However, we are unable to find any incident with us.
Did you use the same email address to contact us?
Do you have any ticket number for the session?
Keep us posted.
My story - I had a minor issue and question with AVG that I ultimately resolved myself eventually. How I started was asking the question through AVG's Live Chat support. They gave me THIS INFO: TECH SUPPORT USA & CA: +1 925 732 4274 ext 3 - AU & NZ : +61 281 034 937 - UK : +44 1163 668 542 ext 3.
I called the USA number because I reside in the USA. Simple. This gentleman with a rich Indian/Hindu STUPID SOUNDING accent answered. He asked my issue and before I was even able to finish what was going on, he interrupted me wanted me to give him REMOTE ACCESS to my PC and I said "ABSOLUTLY NOT!" He apologized by saying "I'm so sorry you feel that way" and asked how I paid for my subscription to AVG and I said "PAYPAL" He asked for my phone number in case we get disconnected and LIKE A FOOL I GAVE IT TO HIM. He again asked if I would welcome remote access and I said "NO! Just tell me WHERE TO FIND THE AVG REMOVER for a complete wipe and removal of the old files so I can do a clean reinstall." He said the only way to do it is if he has remote access. I hung up. Screw that.
4 days passed and I get a call from a Hindu/Indian accented woman who says my amazon Prime Account Has Been Hacked and I need to verify my user name, email and password. I told her to sk her brother again for money and not try to rip off Americans. Then I get texts saying my paypal account is on hold due to hacking attempts. They sent a link for me to follow and for me to log in. ALL THIS HAPPENED AFTER TALKING TO A HINDU/INDIAN CALL CENTER DUMB-A and I was a dumb-ass for giving my number to them. I do not trust AVG anymore and I may be asking for a refund before the 30 days is out. The automatic renewal payments to DigitalRiver US Inc have been suspended. Change My Mind. Why did the chat service give me that number and why did the Indian/Hindu want so badly to snoop around on my computer when there is a program downloadable to do just as I was asking help for?
Hi Douglas,
We are sorry to hear this.
We will help you to resolve the issue.
The contact numbers which you have mentioned in the post was legitimate AVG support numbers. However, we are unable to find any incident with us.
Did you use the same email address to contact us?
Do you have any ticket number for the session?
Keep us posted.