Hello Marion,
We understand how something like this can really try your patience.
Upon carefully reviewing your account, we see that you haveAVG Premium Security (1 computer) product in your account and there is no AVG Zen product available. Please be informed that AVG Premium security can be installed in one pc. AVG Zen can be installed in multiple pc. AVG Zen has two products with it AVG Protection and AVG Performance. If you wish to purchase AVG Zen product you can click on the below link https://support.avg.com/support_sales?l=en_US and choose "chat us online" at the end of the page. One of our sales representative will help you in purchasing it for you.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care
I am informed I have access to AVG on several devices. Yet I do not have the Zen piece on my computer and have no information as to how to install protection on my other devices.
Hello Marion,
We understand how something like this can really try your patience.
Upon carefully reviewing your account, we see that you haveAVG Premium Security (1 computer) product in your account and there is no AVG Zen product available. Please be informed that AVG Premium security can be installed in one pc. AVG Zen can be installed in multiple pc. AVG Zen has two products with it AVG Protection and AVG Performance. If you wish to purchase AVG Zen product you can click on the below link https://support.avg.com/support_sales?l=en_US and choose "chat us online" at the end of the page. One of our sales representative will help you in purchasing it for you.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care