Printer not saving scan files

Hello
Renewed subscription , downloaded 2016 internet protection, & PC Tuneup,
Now HP Officejet Pro Printer will not scan and save to files.

What is the solution,  

Hello Richard,
We apologize for the inconvenience caused. I suggest you to temporarily disable( http://avgclick.me/TempDisableAVG )your AVG program and let us know the status. Thank you.

Hello Richard,
We apologize for the inconvenience caused. I suggest you to temporarily disable( http://avgclick.me/TempDisableAVG )your AVG program and let us know the status. Thank you.