Printer won't work after I downloaed avg

AVG Protection
4

Hello Linda,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Please follow the below steps and let us know the status.

  • Open your AVG Secure VPN.
  • Click on the Menu > Settings.
  • Make sure to tick the "Enable local device access when using VPN".  
  1. Open the AVG Internet Security > Click on the Hacker attacks tile > Firewall options > Network profiles > make sure your wireless printer is selected as a private connection.
  2. On the Network profiles, select the policies on the right > Enable the "Internet sharing mode" > Select "System rules" > Enable all the system rules.
If you still face the same issue or need more assistance, please let us know and reply to this post, so that we will help you with additional support.
Keep us updated.
Thank you for your understanding.
1

I just printed AVG and now my printer won't work on my computer.  I can print to it from my phone.  It is wireless.  For some reason my computer doesn't see it and doesn't have the drivers.  I also downloaded PC tune up and cleaned up some files.  Also I did go into the AVG and enable share printer.  I have spent a lot of time trying to fix this.  Any suggestions?

3

I tried all the above and my printer still won't work.  It will not recognize my printer and when I do a diagnostic on the printer, it says drivers not there.  I tried downloading the drivers from HP, but it still doesn't work, because it can't see the printer.  If I plug in the printer with a USB it will work, but I want the printer to be Wireless.  It worked before I downloaded AVG??
Is there anything else I can do??

2

Hello Linda,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Please follow the below steps and let us know the status.

  • Open your AVG Secure VPN.
  • Click on the Menu > Settings.
  • Make sure to tick the "Enable local device access when using VPN".  
  1. Open the AVG Internet Security > Click on the Hacker attacks tile > Firewall options > Network profiles > make sure your wireless printer is selected as a private connection.
  2. On the Network profiles, select the policies on the right > Enable the "Internet sharing mode" > Select "System rules" > Enable all the system rules.
If you still face the same issue or need more assistance, please let us know and reply to this post, so that we will help you with additional support.
Keep us updated.
Thank you for your understanding.