Privacy protection password - cannot type my password

Steph, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru

Hello AVG! My phone has been locked for some reasons I don't know and it's asking me for my Privacy Protection Password. My original phone lock consists of numbers only so whenever I unlock it the screen displays a numpad. Unfortunately, I believe my PPP is alphanumeric but the locked phone can only offer me a numpad to type with. 

I am from the Philippines and am using a MyPhone Infinity LITE. I cannot connect the phone to the internet nor data connection because it is locked. The phone manufacturer has tried to factory reset it many times but the privacy protection still works. In spite of being wiped clean, due to circumstances, I cannot buy another phone. Are there any solutions you might offer?
Steph, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru