Michael, I'm sorry the issue persists.
To unlock the device you need to have an active Internet connection on your mobile.
If you have an active internet connection, please follow the below steps to unlock your device.
* Click on "Forgot Password" next to AVG AntiTrack password page.
* You will be redirected to your "Google Play" account, please enter your "Google Play" password that is set on that device.
* After entering your "Google Play" password, in the next page, you will get an option to "Set new pin for AVG AntiTrack". Set the new password to unlock the device.
If you face any difficulties, follow the below steps to get connected with our mobile support.
Click on this link ( https://support.avg.com/support_contact_form?l=en&retUrl=support_Android_AVG_Antivirus ) and click on "Email" option. When filling out your details choose "Yes" to the question "Are you currently using any paid/trial AVG products?". The AVG mobile team will reply to you via email with a resolution.
Hello Michael,
Do you mean that your mobile phone is asking for AVG Anti-Theft PIN?
If yes, refer below mentioned steps to reset the PIN and check whether you are able to unlock the device:
For Anti-Theft features to be working, the following conditions are mandatory:
1. Click on the following link http://my.avg.com
2. Login to anti-theft portal using the my account credentials
3. Select the device from the left panel you wish to reset the anti-theft pin.
4. New tabs will appear for your selected device from which tap on Settings.
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Now you can use recent PIN to unlock the device. Make sure device have active mobile data or Wi-Fi connection to sync with the new PIN.
how can unlock my phone that requires private protection password?
Hello Michael,
Do you mean that your mobile phone is asking for AVG Anti-Theft PIN?
If yes, refer below mentioned steps to reset the PIN and check whether you are able to unlock the device:
For Anti-Theft features to be working, the following conditions are mandatory:
1. Click on the following link http://my.avg.com
2. Login to anti-theft portal using the my account credentials
3. Select the device from the left panel you wish to reset the anti-theft pin.
4. New tabs will appear for your selected device from which tap on Settings.
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Now you can use recent PIN to unlock the device. Make sure device have active mobile data or Wi-Fi connection to sync with the new PIN.
Michael, will you be able to use another mobile and take a picture of the screen appearing on the locked mobile?
If yes, send the image there so we can check whether it is asking for AVG Anti-Theft PIN or not.
I not getting any help please
its saying eneter private protection password.this happened after putting a new simcard