Privacy setting

Why does the privacy setting on Anti Track keep switching itself to off and don't ask for a screen shot it is simple it automatically turns the slider button to off please sort this out, I have read of other people reporting this issue and I have only just this week got this app so obviously the issue has never been resolved. I feel I was sold something not of merchantable quality. 

Hello Eileen, 

We are sorry for the inconvenience caused to you. We will help you to resolve it. 
Could you please try to reinstall AVG Anti-track program and restart the PC? 
Then, please check whether system privacy option remains active. Keep us updated.

Hello Eileen, 

We are sorry for the inconvenience caused to you. We will help you to resolve it. 
Could you please try to reinstall AVG Anti-track program and restart the PC? 
Then, please check whether system privacy option remains active. Keep us updated.