Hello Lisa,
We are sorry for the inconvenience caused.
Do you have the email address displayed on the AVG Zen interface.
I bought the AVG Unlimited devices & extended it 5/2016. My computer is still showing I just have the free trial. How do I get it to recognize the "full program"? I'm running windows 10. Do I have to delete AVG & reload?
Hello Lisa,
We are sorry for the inconvenience caused.
Do you have the email address displayed on the AVG Zen interface.
Hello Lisa,
Thank you for the confirmation. Since you have mentioned that you have installed AVG ZEN on your system, we had confirmed that you have installed AVG Internet Security for multiple devices. We would request you to follow the steps which mentioned in the article to reactivate your product.
http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate
If you are still facing any issues, please let us know, we are here to help you.
Thank you.