Problem compatibility AVG - Itunes

Mac products
5

I have the same issue with Windows 10 and AVG Internet security v19.6.3098 (build 19.6.4546.515) (paid)
Disabling AVG all togeter works in such that iTunes recognizes the iphone.

Which AVG service is causing issue? and how can I configure AVG to trust my iphone and enable connectivity to ITunes without disabling AVG?

6

Hello Koen,
We apologize for the inconvenience.
To check if AVG have caused this issue with the Itunes, we suggest you to temporarily disable the AVG protection and check if ipod and iphone are visible in itunes. To disable AVG temporarily please click on this link for instructions http://avgclick.me/TempDisableAVG
Thank you.

1

Since I installed AVG Internet Security under Windows 10, our ipod and iphones are no longer visible in ITunes. Everything tried but Apple Support says to uninstall AVG.
???

3

Martijn, please contact us through a separate post in order to locate your account and investigate further.

4

I have the same issue with Windows 10 and AVG Internet security v19.6.3098 (build 19.6.4546.515) (paid)
Disabling AVG all togeter works in such that iTunes recognizes the iphone.

Which AVG service is causing issue? and how can I configure AVG to trust my iphone and enable connectivity to ITunes without disabling AVG?

2

Hello Koen,
We apologize for the inconvenience.
To check if AVG have caused this issue with the Itunes, we suggest you to temporarily disable the AVG protection and check if ipod and iphone are visible in itunes. To disable AVG temporarily please click on this link for instructions http://avgclick.me/TempDisableAVG
Thank you.