Sascha,
We apologize for the difficutlies. Is there any other Antivirus program like McAfee, Norton, Kaspersky installed on your system? If so, please uninstall it.
We need to remove the traces of AVG as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files and download your AVG program from our official site: http://www.avg.com/us-en/download.
Please, feel free to let us know if you require any further assistance. Thank you.
Sascha,
We apologize for the difficutlies. Is there any other Antivirus program like McAfee, Norton, Kaspersky installed on your system? If so, please uninstall it.
We need to remove the traces of AVG as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files and download your AVG program from our official site: http://www.avg.com/us-en/download.
Please, feel free to let us know if you require any further assistance. Thank you.
Hey,
i cant activate my products AVG Tune up and the Internet Security. I dont know why sometimes i get the error code: 0xE001C042
Can someone helb me?