Problem with computer running slow

AVG Performance
13

Tried this and computer is still running slow

14

Hi Patricia,

We will help you to sort out the issue.

We request you to disable the tracking detection in the AVG AntiTrack and check for the issue again.

Open AVG AntiTrack -> Settings -> Uncheck the "Enable Tracking detection"

Keep us posted.

16

Having connected to a techician yesterday who was extremely helpful I am frustrated to find that my PC is still running slow despite him saying there was nothing wrong with the PC

1

For some time now my computer has been running really slowly, could AVG AntiTrack have anything to do with this?

8

Thank you.  Before trying this please can you tell me if I will need licence numbers when reinstalling AVG

2

Let us attempt to make this easier for you, Patricia.
You can open AVG AntiTrack & click on AntiTracking to disable Website tracking. If issue persists, you can disable AVG protection temporarily to check if it helps.

3

Hi Patricia,

We will help you to sort out the issue.

We request you to disable the tracking detection in the AVG AntiTrack and check for the issue again.

Open AVG AntiTrack -> Settings -> Uncheck the "Enable Tracking detection"

Keep us posted.

4

Even after closing the programme my computer is running very slow

5

Please can you tell me how I do this. Thank you

6

This is the only AVG icon on my toolbar.  The PC is slow particularly when trying to open my AOL plus when browing some websites

7

Having connected to a techician yesterday who was extremely helpful I am frustrated to find that my PC is still running slow despite him saying there was nothing wrong with the PC

9

When I go into settings on AVG AntiTrack I cannot see where I can uncheck the "Enable Tracking detection"

11

I have just seen your latest email offering a remote assistance.  I will try this tomorrow

15

Tried this and computer is still running slow

17

Thank you.  I have followed your advice re reinstalling AVG which I have now done and my PC speed has definitely improved.

12

We are sorry to hear this.

We will help you to resolve the issue.

We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.

10

I have followed your advice but when I right-click the AVG system tray icon on the Windows taskbar, the menu that appears is not the same as the one in your advice.  There is no green slider next to Protection. It is a different screen