HI,
I bought AVG and after an update recently, started getting this. This has nothing to do with files coming in from external storage or anything else. I can create new Word docs from scratch and reproduce this error. When I uninstall AVG, EVERYTHING works fine and no problems with saves. I reinstall it, problem comes back. Period.
Using WIn10 Home and AVG 806 (it's what the file name is). I've removed AVG so cannot get the version but it's within the last week.
It's surprising why AVG can't fix this. Win10 isn't the best OS but as easy as this issue is to reproduce, a software company shouldn't take this long to figure this out.
I had same problem running Word 2007 on an XP laptop. The solution described by Peter Jones above worked. Agree that AVG should solve this problem instead of leaving users vulnerable to this. Many will never solve the problem at all because they won't suspect the anti-virus. And so they'll go on losing documents and time due to this bug. As Peter suggested, AVG please fix this now.
In case anyone wants more detail on the steps required, here they are written out:
Opened AVG, went to Options, chose Advanced Settings, then Scans, then Specific Files or Folders Scan, Scan Settings, All file types, Define excluded extensions: then add the following entries, separated by a semicolon:
do*; doc;
You can upload it to our FTP as described in http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server .
Thanks
Running Windows 10 and having same issues as users above: after installing a routine update in the last few days, attempts to edit and save in Word [ " … file permission error"] and Excel ["… sharing violation"] make my documents useless. Also "read only" on many. Suggests trying to save to a different file, which doesn't work. I've never restricted or qualified these documents in any way.
I've been a loyal subscriber and unpaid salesman for AVG for years and would hate to leave over this. I'm going to try to find the update and uninstall, but if not successful, will have to pay for help because keeping my clients depends on being able to use these docs.
Hi Peter,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks
Hi John,
I am happy to see that your issue is resolved.
Thanks for posting back.
Hello
Sorry for the delay in replying.
I have tried to run the analysis tool but unfortunately it fails to complete. An error message 'An exception occured. The dump has been saved to AutoExec_date-time.dmp' appears during the run and the program never terminates.
I have replicated the Word saving files issue on another computer also running XP and Office 2000 but with AVG free 2015. Again temporarily disabling AVG or removing checks on files with .DO* extensions removes the problem.
Any further help would be appreciated.
Thanks
I think you only get the error if you save once and then save again quickly
I don't use AVG (I'm on Avast), but I've been getting the same problem for the last month or so, so AVG isn't the culprit here. And, in the last few hours, a new wrinkle has developed: I'll be working on a document, do a few saves which work fine, then I'll get the "permissions error" rubbish - and find that the file has suddenly changed itself to Read-Only, a setting I NEVER use.
I'll also respectfully burst the "external drives or removable media" bubble, too - all the documents I'm having the trouble with are on my computer's hard-drive, and being saved back to it...
I just installed AVG Free 2015 about 2 days ago and have already gotten this error 3 times. The bad part is that if you are not paying attention you lose the original Word document because the name gets changed to the name of the temporary file. I am running Windows XP and MS Office 2007 with SP1. Again the error is "Word cannot complete the save due to a file permission errror."
Peter, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond.
AVG Guru
I have a pc running windows xp sp 3, office 2000 and avg 2014 free.
When I am saving a word document I get an error "Word cannot complete the save due to a file permission error" which is possibly caused by avg. I think avg is the problem as when I temporarily disable avg, word saves documents ok, when avg is restored saving documents is a problem. I also went into avg advanced settings and removed .DO* from the list of file extensions to scan and word works normally.
I have run a full system scan and nothing was found. I have also scanned with malwarebytes and again nothing was found.
Please help to resolve this problem.
Thanks
Yes it still occurs with AVG 2015.
It would be nice if your link would go to a specific post instead of the all the forums with their thousands of posts.
I don't have time for all this right now. I don't know where the log file is. If I find it, I have to download another file and go through another procedure I'm not familiar with to compress it. I'll just live with this, disabling AVG when I need to Save, until my taxes are done and then I'll come back. Maybe you will have fixed it by then.
What's the log file named?
BTW, I have Windows XP.
I think you only get the error if you save once and then save again quickly
HI,
I bought AVG and after an update recently, started getting this. This has nothing to do with files coming in from external storage or anything else. I can create new Word docs from scratch and reproduce this error. When I uninstall AVG, EVERYTHING works fine and no problems with saves. I reinstall it, problem comes back. Period.
Using WIn10 Home and AVG 806 (it's what the file name is). I've removed AVG so cannot get the version but it's within the last week.
It's surprising why AVG can't fix this. Win10 isn't the best OS but as easy as this issue is to reproduce, a software company shouldn't take this long to figure this out.
Running Windows 10 and having same issues as users above: after installing a routine update in the last few days, attempts to edit and save in Word [ " … file permission error"] and Excel ["… sharing violation"] make my documents useless. Also "read only" on many. Suggests trying to save to a different file, which doesn't work. I've never restricted or qualified these documents in any way.
I've been a loyal subscriber and unpaid salesman for AVG for years and would hate to leave over this. I'm going to try to find the update and uninstall, but if not successful, will have to pay for help because keeping my clients depends on being able to use these docs.
Hi Sally,
I would like to let you know that the data has been passed to our developers(AV-6611). Please note that this thread will be updated when further information is required from our team.
Thanks
Peter, A member of the official AVG Community Support in Brno (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) will see your topic & respond.
AVG Guru
I got the Process Monitor, but I don't have access to online storage.