Problem with subscription

Hello Luis,
Thank you for reaching AVG Community Support Forum.
We are sorry to hear that the subscription is not reflecting under the account. We regret the inconvenience this has caused you. We'll certainly check and help you out. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

Hello,
The subscription I made to AVG Internet Security does not appear in my account and I wanted a refund because they charged me for that subscription that does not appear, is there any way to solve it?
Thenk you.

Hello Luis,
Thank you for reaching AVG Community Support Forum.
We are sorry to hear that the subscription is not reflecting under the account. We regret the inconvenience this has caused you. We'll certainly check and help you out. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.