Problem with website and subscriptions

Hi 
has anyone had any issues with their subscriptions? I have paid for the AVG ultimate with 24/7 support have spoken to 5 people already and still have an issue. I noticed that my lap top was running the free version, when i checked my subscriptions on my lap top it states i have paid up to 2021 i tried to use that subscription and a error notice appeared. when i checked online it states i have no subscriptions! my free AVG has now expired! help,

Hello Elaine,

I will check this for you.

I'm unable to locate any active subscription of AVG Ultimate under your AVG account.

I have sent you an email, please reply to that email with the proof of purchase for AVG Ultimate. So, we can assist you further with the activation.

Hello Elaine,

I will check this for you.

I'm unable to locate any active subscription of AVG Ultimate under your AVG account.

I have sent you an email, please reply to that email with the proof of purchase for AVG Ultimate. So, we can assist you further with the activation.