Problems found but can't resolve on Scheduled Scan!

AVG Performance
8

Hello John,

This shouldn't happen with AVG.
Let me check the threat detection.
Share the (screenshot) of threat detection window to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I have version 18.4.3056 installed
A scheduled scan today found 3 problems, beamray.com
Screen appeared & asked If I wanted to "Resolve" problems.
I selected "Resolve All"
But no action occurred & the problems are still there
I think you have a problem with this new version.
Advise please
NOTE I have tried to repair program twice but this does not solve the issue

9

OK, uninstalled & then reinstalled.
All appears to be OK
Thanks for help
BUT would love to know why problem occured

4

John, could you provide screenshots ( http://avgclick.me/getscreenshot ) of the issue that you are referring to? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

2

Hello John,

This shouldn't happen with AVG.
Let me check the threat detection.
Share the (screenshot) of threat detection window to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

Thank you for providing the screenshot, John.
I would request you to uninstall AVG free and reinstall it to check if that resolves the issue. Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG for steps to uninstall AVG. Then refer to steps provided in this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free on how to reinstall AVG Anti Virus free.

5

John, the threats must have been removed during a PC reboot. And scheduled scan is still available in the latest version. Please follow the steps in this article to add a new scheduled scan and let us know if you encounter any issues.

6

OK, uninstalled & then reinstalled.
All appears to be OK
Thanks for help
BUT would love to know why problem occured

7

John, 

Glad to hear that everything is in order now. 
​
In the recent update, scan files may got corrupted or missed which will get fixed in the repair installation. 

However, the issue persists and that's why we requested you to perform complete re-installation.