Martin,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=9060N000000TpJM .
Please try keep whole conversation in one question/thread to speed up resolution.
I've got one version of TuneUp successfully installed on my Samsung laptop but can't install on my Fujitsu Siemens desktop past 31%. It stops there and eventually times out showing the error code I've already quoted. Any suggestions?
Also, is there any way I can reply to you other than via this route since you reply to me using a No Reply email address?
Martin
Avinash (Customer Support) replied to your question at 11:08 PM on 12/22/2017.
Original question:
I tried to install AVG TuneUp on my desktop but it takes ages and then tells me it's timed up and shows me error code 0xA0010004
Any ideas how I can get the computer to work?
Reply:
Martin,
I apologize for the inconvenience this may have caused to you. I see that you have 2 copies of AVG PC TuneUp (1 computer) licenses and one active AVG TuneUp - Unlimited (1 year subscription). Please be informed that these are all identical products and may I know which product are you trying to install?
May I know how many computers do you use in total to help you choose which subscription is ideal for you to use?
To see the entire conversation, click: TuneUp installation failed showing 0xA0010004 | AVG
Martin,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=9060N000000TpJM .
Please try keep whole conversation in one question/thread to speed up resolution.