Yes I have tried that and left the network and logged back in but when i go into installing the protection within the protection tab i get various errors including the folling:-
Could not write value CORE_ProdCode to Key\SOFTWARE\AVG\AVG2015
Verify that you have sufficient access to that key or contact your support personel
Severity: Error
Error Code: 0xc0070643
Error Message: General Internal Eror
Additional Message: MSI Engine: Failed to install the product@AVGMSI_Error 1406
Could not write value CORE_ProdCode to key\SOFTWARE\AVG\AVG2015 (0x007057E)
Context Installation of AVG Core, MSI action failed
It appears that AVG 2015 free was already on the machine before Zen was downloaded as well but I cannot uninstall either product now as I keep being told I need privileges to unisntall. Unsure what to do
Yes I have tried that and left the network and logged back in but when i go into installing the protection within the protection tab i get various errors including the folling:-
Could not write value CORE_ProdCode to Key\SOFTWARE\AVG\AVG2015
Verify that you have sufficient access to that key or contact your support personel
Severity: Error
Error Code: 0xc0070643
Error Message: General Internal Eror
Additional Message: MSI Engine: Failed to install the product@AVGMSI_Error 1406
Could not write value CORE_ProdCode to key\SOFTWARE\AVG\AVG2015 (0x007057E)
Context Installation of AVG Core, MSI action failed
It appears that AVG 2015 free was already on the machine before Zen was downloaded as well but I cannot uninstall either product now as I keep being told I need privileges to unisntall. Unsure what to do
Hello Wayne. While verifying your account you have purchased AVG Protection Multidevice. Have you activated your AVG Zen program with your AVG My Account credentials? If not please have a look at this article http://avgread.me/1HOjOxZ to activate your AVG Zen program to use your AVG Protection program. Please feel free to contact us back for further assistance. Thank you.
Hi I have slight problem we have accidently installed AVG twice onto machine as adding to a zen network. Now unable to activate via Zen and cannot uninstall either errors keep coming IDS Agent selected privileges verify and other errors Can anyone help. Many thanks?
Hello Wayne, I apologize for the inconvenience caused. I kindly request you to uninstall all AVG programs from your computer using AVG Remover Tool by following the below instructions.
Please make sure to save all your work and close all open documents! Your computer will be restarted during the process:
1. Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to start the download of 'AVG Remover Tool'.
2.Run the downloaded tool and follow the instructions displayed on your screen.
3.Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
After uninstalling, download and install 'AVG Protection' by following the instructions in the link http://avgread.me/1FKGRZI .If you receive the error message again, kindly follow the instructions in the link http://avgread.me/1O9GCqv .Please feel free to contact us back for any further assistance. Thank you.
Hello Wayne. While verifying your account you have purchased AVG Protection Multidevice. Have you activated your AVG Zen program with your AVG My Account credentials? If not please have a look at this article http://avgread.me/1HOjOxZ to activate your AVG Zen program to use your AVG Protection program. Please feel free to contact us back for further assistance. Thank you.