Problems with my account

AVG Subscription
1

I paid for my avg i got a pin code and the code is not working and connecting. Why is it doing this? And is this just a another scam that people do to get my cash.

2

Hello Jenny,
We are sorry to know that. We are unable to see any active product in your account. To assist you better, could you email us the code you have purchased? We have send you an email, please reply to that email with the new code you have purchased.
Thank you

3

Hello Jenny,
We are sorry to know that. We are unable to see any active product in your account. To assist you better, could you email us the code you have purchased? We have send you an email, please reply to that email with the new code you have purchased.
Thank you