Hello Jakov Gudec,
Thank you for reaching AVG Community Support.
We are sorry to hear the trouble you had with accessing the application and installers when AVG is enabled. Please accept our sincere apologies for the inconvenience caused.
We will certainly look into this and help you further.
Before proceeding, we would like to have few information regarding the query.
Could you please let us know from when you started facing this issue?
Have you made any recent changes before the issue started?
–
Meanwhile, we request you to check if the applications you have mentioned has been placed under "Blocked Applications", if so please unblock them and try accessing them.
If an untrusted application attempts to access your webcam, sensitive documents, protected folders, or stored passwords, you may receive a notification from AVG asking to block or allow the interaction. If you select Block, the application is automatically added to your List of blocked apps.
To remove a blocked app:
Open the Blocked & Allowed apps settings screen.
Hover your cursor over the relevant application's panel in your List of blocked apps, click … More options (three dots) that appears, then select Remove.
The application no longer appears in your list of blocked apps and is no longer blocked by Sensitive Data Shield, Webcam Protection, Ransomware Protection, or Password Protection. When the removed application attempts to access your system, you may receive a notification asking you to block or allow the interaction.
For more information, please refer the below article:
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-blocked-allowed-apps&q=blocked+applications&supportType=home)
Please check with the above steps and let us know the status of the issue. So that we can verify and help you further.
Thank you for understanding! Looking forward to your response!
Today I noticed that for some reason I could no longer open the apps I have been using for quite a while now.
At first I thought that my PC got infected by some kind of malware that AVG could not detect, so I did a complete reinstall of Windows. Everything was working fine...until I installed AVG once more.
Be it Signal, 7Zip, Topaz Video AI, I click on their respective shortcut or installer and NOTHING happens. If I disable AVG, they start working. Heck, I tried scanning those apps and their installers with AVG and no complaint was given. Yet it seems like AVG won't let me run my long-used apps.
To be clear:
- I have been using AVG for several years now and never had this issue
- I understand that AVG usually scans an app/installer when a user clicks on the .exe/shortcut but now "nothing happens", the specific program/installer never opens
Now, I made sure that there was no point of entry for potential malware, and this issue only happens with AVG enabled. If I disable it, the apps start working again. I even tried disabling its components one by one but the only thing that does the trick is disabling AVG as a whole.
Is anyone else experiencing this? Because as I said, I even went to such a length that I reinstalled the whole Windows on my laptop and avoided installing junk on it.
Because the way it is now, AVG is feeling like malware itself...
Hello Jakov Gudec,
Thank you for reaching AVG Community Support.
We are sorry to hear the trouble you had with accessing the application and installers when AVG is enabled. Please accept our sincere apologies for the inconvenience caused.
We will certainly look into this and help you further.
Before proceeding, we would like to have few information regarding the query.
Could you please let us know from when you started facing this issue?
Have you made any recent changes before the issue started?
–
Meanwhile, we request you to check if the applications you have mentioned has been placed under "Blocked Applications", if so please unblock them and try accessing them.
If an untrusted application attempts to access your webcam, sensitive documents, protected folders, or stored passwords, you may receive a notification from AVG asking to block or allow the interaction. If you select Block, the application is automatically added to your List of blocked apps.
To remove a blocked app:
Open the Blocked & Allowed apps settings screen.
Hover your cursor over the relevant application's panel in your List of blocked apps, click … More options (three dots) that appears, then select Remove.
The application no longer appears in your list of blocked apps and is no longer blocked by Sensitive Data Shield, Webcam Protection, Ransomware Protection, or Password Protection. When the removed application attempts to access your system, you may receive a notification asking you to block or allow the interaction.
For more information, please refer the below article:
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-antivirus-blocked-allowed-apps&q=blocked+applications&supportType=home)
Please check with the above steps and let us know the status of the issue. So that we can verify and help you further.
Thank you for understanding! Looking forward to your response!