Hello Janis,
I will help you with the necessary information on the subscriptions you have purchased.
You have an active subscription of AVG Internet Security Unlimited and AVG Password Protection.
These programs does not require a license number, will get activated using your AVG MyAccount email address and password.
Open AVG Internet Security installed on your computer, click on "My AVG->My Subscriptions".
From here login to your AVG MyAccount to activate the product.
If you see a license number or already logged in to your AVG MyAccount, please logout from your AVG MyAccount, remove license and then login to your account.
This should activate the product and "AVG Password Protection" will get installed automatically on your computer.
NOTE: You also have AVG Internet Security subscription, which is not necessary as you have an active subscription of AVG Internet Security Unlimited.
If you face any difficulties, please let us know and we will assist you further.
My account does not show that I have purchased a 2 year subscription and the password protection will not work. I am over it, have spent 4 hours still trying to sort it so don't know if I have full protection or just the trial. There is really noone to contact via email which does not help. DOn't know if the old key is the key I have put in… Help or want my money back!!!
Yes, you have two subscriptions for AVG Internet Security.
The recent purchase of AVG Internet Security unlimited which can be used for multi devices and it is eligible for refund.
You also have an another subscription of AVG Internet security which can be used only for one computer which is not eligible for refund.
Do you wish to continue with the refund for the recent order of AVG Internet Security unlimited?