We would like to know which My Profile you are referring. Is that AVG My Account?
Please disable AVG Internet Security and check with the account. Click the below link to show steps to disable the program.
https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
If the issue persists, provide us the screenshot of the administrator message to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
I apologize for the later response on this issue. We had to go out of state and just returned. The issue is still present. The profile is the icon on my Windows sign in page on my home desktop screen. There are 3 profile icons to click on to sign in...one for me, one for my husband, and one "Guest."
I attempted to disable AVG Internet Security, but when I open the task bar icon from the "guest" profile (I am unable to open my own profile icon), right click and try to disable, I receive a pop up message stating I do not have permission to perform this action and to contact the system administrator. I am the system administrator on this home computer, so I am now stuck.
As additional information, I was able to go to the "Guest" profile and sign into my email, but anything I try to do with regard to my profile I receive a message to contact the system administrator. Since I can't access my own profile tab on my sign in screen on the computer, I can't access the icons on my desktop, etc. I tried to attach pics of all of the messages I've received (pop ups on screen), but my image size is too large to attach. The messages read as follows:
"AVG Information
You are not allowed to perform this action, please contact your system administrator."
"The User Profile Service service failed the logon. User profile cannot be loaded."
My profile won't load on my computer and I'm the system administrator for our home computer, also the holder of the AVG account. When I went to google.com and entered my email to sign in, it states I wasn't able to do this from that computer and directs me to contact my system administrator. My email address is blocked somehow. How do I clear this?
You can send me an email, but I can't reply back on that email due to the way you have it set up "no reply". I can only click on the link to open this conversation thread. You've requested a picture of the pop up from AVG that I have received, but this thread won't allow anything over 1MB to be attached, so I can't attach the picture. If I take a screenshot, it won't allow me to paste that into this thread, so I don't know how to provide the image for you, which is why I described the AVG logo/pic above. Clearly, the pop up message to contact the administrator is from AVG. This is frustrating. I just want to get this straightened out so I can access my computer properly. Even though I've had have an annually paid subscription to AVG for several years, I'm about ready to uninstall the program and go with someone else.
If possible, could you take a picture of the message "You are not allowed to perform this action, please contact your system administrator" and attach it in your next post?
Hence, we have sent an email and you can revert to it for further assistance.
I apologize for the later response on this issue. We had to go out of state and just returned. The issue is still present. The profile is the icon on my Windows sign in page on my home desktop screen. There are 3 profile icons to click on to sign in...one for me, one for my husband, and one "Guest."
I attempted to disable AVG Internet Security, but when I open the task bar icon from the "guest" profile (I am unable to open my own profile icon), right click and try to disable, I receive a pop up message stating I do not have permission to perform this action and to contact the system administrator. I am the system administrator on this home computer, so I am now stuck.
As additional information, I was able to go to the "Guest" profile and sign into my email, but anything I try to do with regard to my profile I receive a message to contact the system administrator. Since I can't access my own profile tab on my sign in screen on the computer, I can't access the icons on my desktop, etc. I tried to attach pics of all of the messages I've received (pop ups on screen), but my image size is too large to attach. The messages read as follows:
"AVG Information
You are not allowed to perform this action, please contact your system administrator."
"The User Profile Service service failed the logon. User profile cannot be loaded."