Protect from Ransomware

Hello Leo,
We are sorry to know that. To assist you better, could you please let us know if you are using the free or paid verison of AVG? And also please send us the screenshot of the file that were encrypted http://avgclick.me/getscreenshot
Thank you

we already use AVG on our PC's, yesterday our files ecrypted by ransomware [stopper@india.com].wallet, how to protect our PC's with AVG product and how to remove that ransomware. Thank's

 

hello Karthikeyan and Alan Binch, we used paid version of AVG

Leo, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Leo,
We are sorry to know that. To assist you better, could you please let us know if you are using the free or paid verison of AVG? And also please send us the screenshot of the file that were encrypted http://avgclick.me/getscreenshot
Thank you

Hello Leo,
Thank you for the screenshot. We have emailed you a link to get connected to the advanced support. Please follow the same and they will check this for you.
Thank you
hello Karthikeyan and Alan Binch, we used paid version of AVG