The AVG antivirus free informs in the main screen "It is not protected, the protection of the equipment is deactivated", but at the same time and in the same screen it indicates in green color that the equipment is protected.
I reinstalled the product but everything remains the same.
I can send a screen image, if you tell me where.
Hello Enrique,
I understand the inconvenience caused. Yes, please share a screenshot of the AVG Free Antivirus user interface to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you for providing screenshot Enrique,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.
Excellent, problem solved.
Thank you very much.
Hello Enrique,
I understand the inconvenience caused. Yes, please share a screenshot of the AVG Free Antivirus user interface to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Excellent, problem solved.
Thank you very much.