Hello Robert,
We are glad to look into this and help you.
Did you try to run a deep scan with AVG and check for any threats, malwares or viruses found?
If possible, could you please share us the screenshot of that email in order to understand better and help you further?
For taking a screenshot, please refer to this article: https://bit.ly/3E25bam
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
You can also try to unsubscribe from those type of emails or could move the email to spam folder.
Thank you and please keep us updated.
Ok. I see the email and will call today
Carelessly I clicked on a well disguised and tailored email that was advising a payment made to us from a ‘client’.
without thinking I clicked on the HTML file that asked me to log into my Office 365 acc, which I did before I thought about what I had just done.
I immediately changed my Office login password but am not sure if it was too late. How can I verify if my Office 365 account is not compromised?? My AVG software did not flag the email… I feel stupid and am not happy. Advice appreciated?
Hello Robert,
We are glad to look into this and help you.
Did you try to run a deep scan with AVG and check for any threats, malwares or viruses found?
If possible, could you please share us the screenshot of that email in order to understand better and help you further?
For taking a screenshot, please refer to this article: https://bit.ly/3E25bam
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
You can also try to unsubscribe from those type of emails or could move the email to spam folder.
Thank you and please keep us updated.
No email instructions received?
Thanks for your quick response.
Here is a copy of the actual email I received. Note we are an Engineering firm and the number 4619 is in our active series of invoices…
When I clicked on the Payment_Slip.htm it took me to a Microsoft looking login window and stupidly I entered my password thinking I needed MS opened to download the email attachment into Office 365.
As stated below, I had an eureka moment and quickly changed my password.
On further worrying about whether I have been compromised, I remembered that we do have Two Factor Authentication turned on to log in Office 365. Therefore I think that any scammer should be stopped from gaining access to our Office 365 account because they would be required to authenticate with the number texted to my cell phone… I hope this is correct.
Any further ideas appreciated.
NB - The .htm file that was downloaded to my Downloads folder (Payment_Slip.htm) was not picked up or alerted by my AVG software - I would have expected it to be flagged?? I have since deleted it.
RB
Thank you for the clear explanation, Robert.
To check and resolve this, we've sent you an email instruction to get our free additional support.
Please do check & revert to us.