I followed the indications above but nothing changed. Below is the screenshot as previously indicated. Thanks you
Hello, when opening the program the message "Protection is not active" appears and clicking on "correct now" nothing happens. How can I solve the problem?
Oh yes, finally i solved the problem with this solution. Thank you
Thank you for providing the screenshot Marco,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Antivirus free. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Antivirus Free.
Regards,
Alok.
Hello, Marco.
We'd request you to repair AVG as per the instructions in this article to resolve if any components are inactive. If the issue persists, please provide a screenshot (http://avgclick.me/getscreenshot) of the AVG user interface. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Marco,
We are glad to know that your issue is resolved.
We appreciate your efforts in this matter.
Feel free to contact us if you need any assistance with AVG.
Have a nice day!
I followed the indications above but nothing changed. Below is the screenshot as previously indicated. Thanks you
Hello, Marco.
We'd request you to repair AVG as per the instructions in this article to resolve if any components are inactive. If the issue persists, please provide a screenshot (http://avgclick.me/getscreenshot) of the AVG user interface. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.