Hello Nancy,
For your information, you have only purchased the subscription for AVG Performance multidevice and not for AVG protection.
So when you install AVG performance you will have the Protection circle on the Zen interface.
On the protection circle you will get only the free version of AVG antivirus installed, so if you wish to get the subscription for AVG protection please contact our sales support via https://support.avg.com/support_sales?l= , if not please continue using the free version.
Yes, I pressed the switch on my computer several times even though the light on the switch is not on, and it usually is. I have a Gateway computer and just checked the connections in the back of the computer and one of the wires was loose. The computer just came on. I had checked everything else and didn't think about that working loose. Thank you for your help.
I realize I am still using the free version of the AVG antivirus, but I wanted the PC cleanup to keep my register, etc. cleaned up so I purchased AVG Performance and paid $33.99 because there was a 15% discount at the time. I am still being asked to buy it when I have already bought it and installed it. I don't understand.
I completed answering all the options the best I could on the purchase I just made in order to help my computer run faster as was the goal. I was in the middle of one of the stages I had to go through and didn't know what to do so I left the computer overnight and came back to it the next day and my PC to had shut down and won't come back on. It doesn't even light up. If I press on the monitor the screen shows "no signal" and goes dead again but I can still access my accounts through my iPhone. I am very frustrated and can't even get the PC on to get a restore point. Help!!
Nancy,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Have you switched on your CPU? most probably if the CPU is switched off it will show "No signal" on your monitor. Please check whether the cables are connected properly.
Are you able to log in on safe mode?
May I know the Operating system installed on your system?
Thank you.
Hello Nancy,
Thank you for the information. From the information you provided, we can confirm you have successfully installed and activated AVG Performance pro for which you paid for. The reason it is saying only 30% tuned up is, there are still maintenance tasks left on your PC. As you said, please open AVG PC Tuneup to view the problems and recommendations suggested by the program. Please review them and apply the necessary settings to optimize your PC. Thank you.
I completed answering all the options the best I could on the purchase I just made in order to help my computer run faster as was the goal. I was in the middle of one of the stages I had to go through and didn't know what to do so I left the computer overnight and came back to it the next day and my PC to had shut down and won't come back on. It doesn't even light up. If I press on the monitor the screen shows "no signal" and goes dead again but I can still access my accounts through my iPhone. I am very frustrated and can't even get the PC on to get a restore point. Help!!
Hello Nancy,
For your information, you have only purchased the subscription for AVG Performance multidevice and not for AVG protection.
So when you install AVG performance you will have the Protection circle on the Zen interface.
On the protection circle you will get only the free version of AVG antivirus installed, so if you wish to get the subscription for AVG protection please contact our sales support via https://support.avg.com/support_sales?l= , if not please continue using the free version.
Are you sure that you are getting notices to purchase for AVG performance.
You should be getting notices for AVG protection, could you please confirm that you are getting this notices only from the performance circle?
Nancy, Please note that AVG Performance PRO only includes…
Advanced tuneup for Windows, Mac, & Android
Zen Dashboard to tune everything from a single screen
35+ tools for advanced PC cleaning, speed, & battery life
Install on UNLIMITED computers & mobiles
AVG Guru
You're probably right. When I click on AVG's Icon, the AVG.Zen pops up with 4 circles. Now, the maximize message is indicated for the first circle, which shows "Protected". The Performance Pro shows 30% tuned up (instead of 100%) and the privacy & Identity shows it's partially protected. Web tuned up shows not installed.
Another screen showing AVG PC Tuneup is on my desktop. It shows 5 circles, 1st one - maintenance (green) "Automatic. 2nd circle, speed up (orange) 31 optimizations found. 3rd circle, Free up space (orange) 21 GB found . 4th Fix Problems (orange) 3 problems found. 5th All functions (green) 32 functions available. At bottom right corner is a message "rescue center". I have no clue what all that means. Do you know what I really have???