Purchased Internet protection for 3 PC's for 1 year

Hi Jeff,

We'll certainly check on this.

Unfortunately, we are unable to locate the subscription details under your registered email address.

I have sent an email requesting additional information. Please check the email and reply to help you further.

Hi Jeff,

We'll certainly check on this.

Unfortunately, we are unable to locate the subscription details under your registered email address.

I have sent an email requesting additional information. Please check the email and reply to help you further.

I bought a 1 year subscription for 3 PCs. When I try and activate it , it says it's already used. 
I have installed it on one PC. Why won't it install on mine. I have Windows 10.