Purchased New Computer and Can't Log In to Account

General discussion
3

Hello Vicki,
We are sorry for the difficulties you are currently experiencing.
Could you please provide us the screenshot http://avgclick.me/getscreenshot of the issue, so that we can assist you better in fixing it.
Please feel free to contact us for any further assistance. Thank you.

1

HI Community.  I'm having an issue in which I have just purchased a new computer and I now cannot log into my AVG account.  I keep getting an error message that my information is "incorrect or invalid".  I changed my password and I'm able to log in from my iPhone, however from my PC I cannot.  Weirdly I was able to get on this thread by logging in with no problem, but cannot log into actual account to download my AVG Ultimate protection here.  Thoughts?

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Vicki, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru