Purchased product but nothing

Hello Muhammed,

I have checked your account using the email address from which you have contacted us, but I am unable to locate any recent purchase. I have sent you an email, please attach the proof of purchase to locate the details and assist further.

Hi 
I have purchased the avg protection for my pc but did not recieve and activation or license key.
I read up that one has to log out and log into my avg account and it will automatically update. I have tried that several times and now my avg says i am not protected and cannot access anything

Hello Muhammed,

I have checked your account using the email address from which you have contacted us, but I am unable to locate any recent purchase. I have sent you an email, please attach the proof of purchase to locate the details and assist further.