Pw reset email never arrives

AVG Subscription
7

I had to used my 'other' account just to make this enquiry. I have sent off a ticket for the correct address to which I constatnly recieve the advertising and reminders and I used those links to try and come across but it still wont let me log in that way either.

The ticket details are:
‎Saturday, ‎24 ‎January ‎2015, ‏‎2:24:07 PM

User-added image

Thank You.

9

Hi Kyle,
I see, but did you try re create account using https://myaccount.avg.com/new-account for correct email adress?
Thanks

8

Hi Kylie,
I can't find MyAccount connected to email address used here. Did you try create new one?
Thanks

4

Hi Kylie,
I can't find MyAccount connected to email address used here. Did you try create new one?
Thanks

2

Hi Kyle,
I see, but did you try re create account using https://myaccount.avg.com/new-account for correct email adress?
Thanks

3

Hi Kylie,
I just tried it and it worked, I used Password for Password so please change it.
Thanks

 

5

I should not have to sign up again if I am sent emails for an already open account, and yes. The error there is the address is already in your system and I should 'recover' it which I do NOT get the recovery email. I have not blocked or have any auto filtering for AVG.

And I just noticed in trying to log into this forum that I can NOT use my Facebook log in via the AVG Australian (.au) path.

The issue is I am not getting the recovery email to the registered accounts email address.

I will try the recovery again. :confused:

6

I had to used my 'other' account just to make this enquiry. I have sent off a ticket for the correct address to which I constatnly recieve the advertising and reminders and I used those links to try and come across but it still wont let me log in that way either.

The ticket details are:
‎Saturday, ‎24 ‎January ‎2015, ‏‎2:24:07 PM

User-added image

Thank You.

1

I have not been able to log in to my account for a long time now. I request the email and it has NEVER arrived. Help! I want to upgrade and add mobile protection but I wont until I can access my account.
I have requested help via the support forms and NO help.
I have posted on AVG Facebook only to be redirected to the forms :confused:
I only have a few days of service left.
I can not afford to call the number as it costs me $$ per MINUTE!
HELP!