Quarantine Button On OSX Is Disabled And I Am Unable To Access The Quarantine Button

Mac products
3

Hi Finley,

We are sorry to hear this.

We will help you to resolve the issue.

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1

Hi All

 

I recently did a scan on my Mac for malware, and found that I had a bit on there. I then moved all of the malware into the Quarantine folder, however, when I go to access the Quarantine folder, It doesn't open at all for me! And its very frustrating, I want to get rid of this malware ASAP!

 

I am currently running a MacBook Pro 2012 with macOS Mojave (10.14.6) using AVG version 19.8 (8344e26963b0)

 

Thanks in advance for the help!

2

Hi Finley,

We are sorry to hear this.

We will help you to resolve the issue.

We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.