Hi Jonathan,
We regret the Inconvenience and To assist with the issue better please kindly confirm if you have installed any other Antivirus in your PC, Also please confirm which version of AVG you have installed in your PC, to check with the error please kindly provide the screenshot using the below link.
http://avgclick.me/getscreenshot
Thank you.
After updating itself today (25 May 2017), AVG displayed "UI Failed to load." After clicking RESTART SERVICE several times, I used ADD/REMOVE to uninstall. I turns out there were TWO versions; both were uninstalled. I then searched for any remaining AVG folders, and deleted them manually, and ran CCLEANER, both CLEANER and REGISTRY.
After installing from a fresh download of "Antivirus_Free_1817.exe" from the AVG website, with ONLY the COMPUTER protection enabled, nothing else, I ran the "Boot-Time Scan" – which took several hours – which found 31 items.
1. Many were in a folder which I put on the EXCEPTION list.
2. ALL are probably "false positives"
3. When I try to restore from the QUARANTINE screen, it DOES NOT TAKE THEM OUT OF QUARANTINE!
4. They seem to have been restored, but are still listed in QUARANTINE.
5. The SEND FOR ANALYSIS does not work, no matter what I use to fill in the fields.
6. The CLOSE button on the QUARANTINE screen only works if no options have been tried. If I use RESTORE or SEND FOR ANALYSIS, it does not work and I have to call up TASK MANAGER and click END TASK to quit the AVG interface.
Please advise,
–Johnathan
P.S. My system is running Windows XP, SP3
I sent the file 5 days ago, haven't heard anything back.
Hello John,
Thanks for providing the details. We have sent an email to your registered email address to collect the log files and system information to escalate the case to our senior support team. Reply back to the email once you collect the requested information. Thank you for understanding.
The first time I ran this, it gave the Blue Screen of Death.
I restarted and ran it again. Been running for 30 minutes.
Please advise.
John,
We appreciate your efforts and patience. If the issue persists, please try to reboot your device in safe mode: http://avgclick.me/rebootintosafemode and run the Sysinfo tool. We are here, if you need further assistance.
I sent the file 5 days ago, haven't heard anything back.