Quarantine - send for analysis not working

AVG Protection
1

As the title said,selected a file then Send for Analysis.  It does nothing.

7

Hello Ken,
Please let us know which file you want to send for Analysis, which AVG program you have installed on your computer (AVG Free Antivirus/AVG Internet Security), and also share a screenshot of the selected files to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.

3

Hello Ken,

Thank you for providing the screenshot. Please run AVG repair(avgclick.me/RepairAVG) from your computer control panel and then check if you are able to send the samples for analysis. If the issue persists, please let us know. So, we can try alternate steps.

6

I recently purchased the AVG Ultimate    (activation code removed)   i AM NOT SURE IT IS REGISTERED OR IS WORKING TO PROTECT MY COMPUTER.

2

@ Ernest Leinbach
Ernest, Also, in future to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. 
AVG Guru

4

Hello Ernest,

We request you not to post multiple times for the same issue, you won't obtain an answer to your query faster.
Please refer your other posting via https://support.avg.com/answers?id=906b0000000Du5S .
Thank you.

5

Hello Ken,
Please let us know which file you want to send for Analysis, which AVG program you have installed on your computer (AVG Free Antivirus/AVG Internet Security), and also share a screenshot of the selected files to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.