Query Regarding AVG Antivirus Website Blocking

AVG Protection
3

Hi Mahnoor,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, we'd suggest you to ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom left corner - Restart computer after successful update & check.
If issue persists, you can submit a false positive request by visiting this link.
A group of analysts will review the site & whitelist it, if it is found to be safe or goes through clean notes of AVG.
Thank you in advance!

1

Query Regarding AVG Antivirus Website Blocking

Dear

I hope this message finds you well. I am writing to seek guidance on a situation I encountered while using AVG Antivirus.

Recently, I came across a (website) that was blocked by AVG Antivirus due to security concerns. However, based on my knowledge and research, I believe this website to be safe and legitimate. I value the protection AVG provides, but I'd like to understand the appropriate steps to take in such cases.

Could you please provide me with instructions on how to handle this situation? Specifically, I would like to know:

  1. What actions should I consider taking if AVG blocks a website that I am confident is safe?
  2. Is there a process to verify the safety of the website and potentially whitelist it if it's indeed secure?
  3. Are there any settings I can adjust in AVG to prevent such false positives in the future?

I appreciate your assistance in clarifying these matters. Thank you for your time and attention to my inquiry.

Looking forward to your guidance.

Best regards, Mahnoor

2

Hi Mahnoor,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, we'd suggest you to ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom left corner - Restart computer after successful update & check.
If issue persists, you can submit a false positive request by visiting this link.
A group of analysts will review the site & whitelist it, if it is found to be safe or goes through clean notes of AVG.
Thank you in advance!