Ran a scan. 20 malware threats found that AVG could not resolve. What can I do?

AVG Protection
7

Hi Neil,

We will help you in this.
Kindly run the scan again and check if you are getting the results again.
And share us the screenshot of the page where it says 20 malware found.
And also let us know what error message you when you try to resolve it using AVG.

1

I ran a scan. 20 malware threats found that AVG could not resolve. What can I do? 

I cannot send details because now I only see the AVG 'home screen' and I cannot see how to review the list of 20 malware threats.

8

Thank you. I have run the scan again. Below is the screenshot of the page where it says 20 malware found. (this shows the top of the list - I have two other screengrabs that I can send you to show the rest of the list of malwares)

There is no option to resolve. At the right of each malwarethere is an "i" symbol, which expands to the following message: 'Sorry, we couldn't resolve this threat. Either the file has moved, it no longer exists, or you don't have permission to move it'

User-added image







5

Thank you. I have run the scan again. Below is the screenshot of the page where it says 20 malware found. (this shows the top of the list - I have two other screengrabs that I can send you to show the rest of the list of malwares)

There is no option to resolve. At the right of each malwarethere is an "i" symbol, which expands to the following message: 'Sorry, we couldn't resolve this threat. Either the file has moved, it no longer exists, or you don't have permission to move it'

User-added image







2

i ve got the same thing can soeone help me

3

Hi Neil,

We will help you in this.
Kindly run the scan again and check if you are getting the results again.
And share us the screenshot of the page where it says 20 malware found.
And also let us know what error message you when you try to resolve it using AVG.

4

Thank you for the screenshot.

We will help you to sort out the issue.

We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.

6

i ve got the same thing can soeone help me