Hello Mark,
Thank you for contacting us. The AVG is usually able to deal with infection causing encryption but unfortunately not able to decrypt already encrypted files. Anyway, we request you to have a look at this article http://support.avg.com/SupportArticleView?urlname=How-to-decrypt-ransomware-strains-of-Apocalypse-BadBlock-Crypt888-Legion-SZFLocker-and-TeslaCrypt for more help. Thank you.
Can you unencrypt files after a ransom virus has encrypted them or are they unrecoverable
Hello Mark,
Thank you for contacting us. The AVG is usually able to deal with infection causing encryption but unfortunately not able to decrypt already encrypted files. Anyway, we request you to have a look at this article http://support.avg.com/SupportArticleView?urlname=How-to-decrypt-ransomware-strains-of-Apocalypse-BadBlock-Crypt888-Legion-SZFLocker-and-TeslaCrypt for more help. Thank you.